The Ticket Book, Reinvented

We are not accepting online payments, as the whole purpose is to operate as a traditional ticket book allocation system. Tell us about your event and we will be in touch to get you set up.

To use the ticketing features you must read and accept our Terms & Conditions and Privacy Policy. In short: the service is provided by Kivein Ltd, ticket data is used only to run your event, and event organisers are responsible for their own events and buyers.

Last updated: July 2026

1. Who we are

QuiqTickets ("the Service") is operated by Kivein Ltd ("Kivein", "we", "us"), a company registered in England and Wales with its place of business at the University of Wolverhampton Science Park, Wolverhampton, United Kingdom. QuiqTickets is a product of the QuiqTap family by Kivein. By using the Service you agree to these Terms.

2. What the Service does

The Service allows event organisers ("Organisers") and their authorised committee members ("Issuers") to create digital event tickets with QR codes, deliver them to ticket holders, and validate them at entry. Kivein provides the software platform only.

3. Kivein is not the event organiser or seller

• Kivein does not organise, promote, host or manage any event listed or ticketed through the Service.
• Kivein does not sell tickets, collect ticket payments, or hold money on behalf of anyone. All payments for tickets are made directly between the buyer and the Organiser or Issuer, outside the Service.
• Any contract for admission to an event is between the ticket holder and the Organiser. Kivein is not a party to that contract.

4. Organiser and Issuer responsibilities

• Organisers are solely responsible for their events, including cancellations, changes, refunds, admission decisions, safety, licensing and compliance with all applicable laws.
• Organisers and Issuers must only enter ticket holder details (name, phone number, email address) with the ticket holder's knowledge and for the purpose of issuing their ticket.
• Organisers and Issuers are responsible for the accuracy of information entered and for keeping their login credentials secure. Actions taken under an account are the responsibility of the account holder.
• The Service must not be used for any unlawful, fraudulent or misleading purpose, including issuing tickets for events that do not exist.

5. Ticket validity

Each ticket contains a unique code and is valid for one admission only. A ticket that has been scanned and checked in is marked as used and will not admit again. Organisers are responsible for door decisions, including disputes about used, lost or duplicated tickets.

6. Availability and support

The Service is provided on an "as is" and "as available" basis. While we aim for reliable operation, we do not guarantee that the Service will be uninterrupted, error free or available at any particular time, including during an event. Organisers should keep an independent record of tickets issued (visible in their dashboard) as a fallback.

7. Third party services

The Service links to or relies on third party services, including WhatsApp (for ticket sharing), email delivery, and QR code image generation. These services are outside our control and are subject to their own terms. Kivein is not responsible for their availability or performance.

8. Limitation of liability

• Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under the law of England and Wales.
• Subject to the above, Kivein shall not be liable for any indirect or consequential loss, loss of profit, loss of revenue, loss of data, or loss of goodwill arising from use of the Service.
• Subject to the above, Kivein's total aggregate liability to any Organiser, Issuer or ticket holder arising out of or in connection with the Service shall not exceed £100.

9. Indemnity

Organisers agree to indemnify Kivein Ltd against any claims, losses or costs arising from their events, their use of the Service, or their breach of these Terms, including claims brought by ticket holders.

10. Suspension and termination

We may suspend or withdraw access to the Service, in whole or in part, at any time, including where we reasonably believe these Terms have been breached or where required for maintenance or security.

11. Intellectual property

The Service, including its software, design, the QuiqTickets name and logo, is the property of Kivein Ltd. Organisers retain ownership of their own logos, banners and sponsor artwork and grant Kivein a licence to display them on tickets and related pages solely to provide the Service.

12. Changes to these Terms

We may update these Terms from time to time. Continued use of the Service after changes are published constitutes acceptance of the updated Terms.

13. Governing law

These Terms are governed by the law of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

14. Contact

Kivein Ltd, University of Wolverhampton Science Park, Wolverhampton, United Kingdom. Email: hello@kivein.com

Last updated: July 2026

1. Overview

This policy explains how personal data is handled when QuiqTickets, operated by Kivein Ltd ("Kivein"), is used. We process personal data in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

2. Roles

For ticket holder data (names, phone numbers and email addresses entered when tickets are issued), the event Organiser is the data controller, as they decide whose data is entered and why. Kivein acts as the platform provider processing that data on the Organiser's behalf to deliver the Service.

3. What data is collected

• Ticket holders: name, phone number (optional), email address (optional), ticket number, and check-in status and time.
• Issuers and Organisers: account name, email address, login records, and a record of which tickets they issued or checked in.
• Technical data: standard server logs (such as IP address and browser type) needed to run and secure the website.

4. How the data is used

• To create, deliver and validate event tickets.
• To email a ticket link to the ticket holder where an email address is provided.
• To maintain an audit trail of tickets issued and checked in for the Organiser.
• To keep the Service secure and prevent fraud, such as duplicate ticket use.

Ticket holder data is not used for marketing by Kivein and is not sold to anyone.

5. Legal basis

Processing is carried out on the basis of legitimate interests (running the ticketing service the Organiser has requested and preventing ticket fraud) and, where applicable, the performance of a contract with the Organiser.

6. Sharing and third parties

• Ticket details are visible to the Organiser and their authorised Issuers for the relevant event.
• If a ticket is shared via WhatsApp, the message is sent through the sender's own WhatsApp account and is subject to WhatsApp's terms and privacy policy.
• QR code images are generated using a third party QR image service, which receives the ticket link in order to render the code.
• Data may be disclosed where required by law or to protect the rights, safety or property of Kivein, Organisers or ticket holders.

7. Data retention

Ticket data is retained for the duration of the event cycle and for a reasonable period afterwards for record keeping, after which it may be deleted by the Organiser or removed by Kivein. Organisers may request deletion of their event data at any time.

8. Security

Ticket codes are randomly generated and unguessable. Access to issuing and scanning features requires an authorised login. Reasonable technical and organisational measures are used to protect data, although no internet service can be guaranteed to be completely secure.

9. Your rights

Under UK GDPR, individuals have rights including access to their data, correction, erasure, restriction, and objection to processing. Ticket holders should contact the event Organiser in the first instance, as the controller of their data. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

10. Cookies and local storage

This site stores a small flag in your browser's local storage to remember that you have accepted the Terms and Privacy Policy on this device. Logging in to issue or scan tickets uses standard WordPress authentication cookies, which are strictly necessary for the Service to function.

11. Children

The issuing and scanning features are intended for use by adults acting for an event organiser. Ticket holder details for under 18s should only be entered by, or with the consent of, a parent or guardian.

12. Contact

Data queries: Kivein Ltd, University of Wolverhampton Science Park, Wolverhampton, United Kingdom. Email: hello@kivein.com